Contact Us

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123 Street Avenue, City Town, 99999

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FAQ

FAQ

on ordering

How do I order custom stationery?
Fill out the form on the contact page to get started! We will contact you to hear more about your story and chat about the details of your project. A custom quote will be created for you and a non-refundable 50% deposit is due prior to beginning the design process. The remaining balance is due upon proof approval and prior to printing.

How do I order collection paper goods?
Head on over to our Etsy or Minted shops! 

How much does my custom stationery cost?
A custom quote is given for each project due to the nature of creating completely custom designs. Please contact us for more information.

What is the turnaround time from start to finish?
A typical turnaround time from ordering to delivery is 4 to 6 weeks, although that will vary depending on the complexity of your project and any extra production details. The turnaround time will also vary depending on how quickly we are able to work together to sign off on a contract, make revisions, and timeliness of payments.

How many invitation sets should I order?
Typically only 1 invitation is needed per household, rather than per guest. In that case, think of your sets in numbers of total households, not total number of guests. We suggest that you order at least 10% more than you think you will need to account for mistakes, last-minute guests, and even keepsakes!

When should I order my custom stationery?
For wedding invitations, we recommend that you order them at least 5 to 6 months in advance. Please allow yourself plenty of time to assemble and address the invitations. If you are using a calligrapher, you will need to allow an extra 2 to 4 weeks.

For save the dates, we recommend that you order them as soon as you have a location and wedding date set! Save the dates are typically sent 6 months prior to the wedding date, so to ensure we meet that date, plan to order them about 8 months prior.

For other time sensitive social stationery, we suggest that you order them at least 4 months prior to your special event.

on design

What is your design process?
We love to hear a good story, so we will spend the time to gather details about your story to start the brainstorming process. We will then turn the ideas into designs to establish a direction for communicating your story! Your quote includes 4 rounds of designs (1 initial comps and 3 digital proofs), so once the final proof is approved, they are sent off to print. 

What is a proof and why is it so important?
A proof is simply a digital version of your design provided to you for checking all the copy and design details. It is your opportunity to catch any mistakes and make changes prior to printing. This is important so that your project is flawless and able to communicate your story without any distracting errors. Please carefully check all spelling, grammar, placement, colors, material, layout, and design. Once you approve the proof for print, Heritage+Joy cannot be held responsible for any errors found thereafter. We send proofs to you via email as PDF attachments. The final designs are the exclusive property of Heritage+Joy. Any reproduction of Heritage+Joy designs without the designer’s expressed and written permission is prohibited.

How many colors can I have in my custom stationery?
For letterpress and foil printing, you may choose up to 3 colors for your design. For flat printing, any number of colors is available, although a typical design will only carry up to 3 or 4 different colors.

on printing + delivery

How long does it take to print my design?
Printing typically takes 2 to 4 weeks, although this can change depending on the complexity of your project.

What type of shipping do you offer?
Our standard method of shipping is via USPS unless otherwise arranged. If available, you will receive an email confirmation with the tracking number once your order ships. Expedited shipping is also available at an additional cost.